Résumé

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Education

Carnegie Mellon University

Pittsburgh, PA | Expected Graduation: August 2015
Masters of Human-Computer Interaction | QPA: 4.16

Haverford College

Haverford, PA | August 2007 – May 2011
BA in Psychology, Minor in Japanese | GPA: 3.68

Experience

Manager of Website Support | Solution21, Inc.

Irvine, CA | April 2013 – March 2014

  • Managed the website support team, support workflow, and difficult clients
  • Improved internal help documentation and logging systems

Website Support & Assistant Web Designer | Soution21, Inc.

Irvine, CA | August 2012 – April 2013

  • Edited existing websites as requested by clients using HTML, CSS, and Xara
  • Worked with website designers to design and build attractive, consistent web pages and ad banners
  • Managed and executed troubleshooting of website and webmail issues

Selected Projects

NASA Capstone Project | UX Design Lead

Mountain View, CA | January 2015 – August 2015

  • Collaborated with team to design an on-the-job instructional solution for NASA astronauts on the International Space Station and on future manned missions to Mars
  • Led user experience activities such as persona and scenario development, prototyping, and usability testing

Band Together: Mobile App Design | Project Manager and UX Design

Pittsburgh, PA | November 2014 – December 2014

  • Managed team and led work sessions to complete quality deliverables with twice the expected efficiency
  • Developed concept, scenarios, and wireframes for the design
  • Worked with team on later user experience and visual design choices

Karaoke Machine Redesign | UX/UI Design

Pittsburgh, PA | November 2014 – December 2014

  • Created low, medium, and high fidelity prototypes of the song choice interface
  • Performed usability tests and heuristic evaluations for each iteration of the user interface design

Skills

Research

Usability Testing
Contextual Inquiries
Affinity Diagramming
Task Analysis
Competitive Analysis
Card Sorting

Design

Wireframing
Usability Audit
Iterative Design
Rapid Prototyping
Storyboarding
Journey Mapping

Technical

Adobe Suite
Axure
Balsamiq
HTML
CSS
DesignView
Microsoft Expression Web
ActionScript 3
Java